At iCase.com.pk, we are committed to delivering your orders safely and on time. We currently offer delivery across Pakistan through reliable courier services.
Our delivery charges are based on the total value of your order:
| Order Value | Delivery Charges |
|---|---|
| Rs. 3,000 or above | FREE Delivery |
| Below Rs. 3,000 | Standard Delivery Charges Apply |
Orders are generally processed and prepared for dispatch within 1–2 working days after the order is confirmed.
Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, delivery usually takes approximately 2–5 working days depending on your location.
Delivery to remote areas or locations with limited courier coverage may take additional time.
Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, unforeseen circumstances or other factors beyond our control.
Cash on Delivery (COD) is available across Pakistan. Customers can pay the order amount to the courier at the time of delivery.
For certain high-value orders, iCase.com.pk may require a partial advance payment before processing or dispatching the order.
After placing an order, our team may contact you through phone or WhatsApp to confirm your order and delivery details.
An order may not be processed or dispatched until the required confirmation has been completed.
Once your order has been dispatched, a tracking number may be provided to you through SMS, WhatsApp or email, depending on the courier service used.
You can use the tracking number to check the delivery status of your order through the respective courier's tracking system.
We may use different courier companies depending on your location, availability and delivery requirements.
Courier service may include reliable local and nationwide delivery partners. The courier company assigned to an order may vary from one shipment to another.
Customers are responsible for providing a complete and accurate delivery address, phone number and other required information when placing an order.
iCase.com.pk will not be responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.
If the courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, the address is incorrect, or the customer refuses to accept the parcel, additional delivery attempts may be subject to the courier's policies.
Repeatedly refused or returned COD orders may affect the customer's ability to place future Cash on Delivery orders.
If you need to change or cancel your order, please contact us as soon as possible.
Orders can generally be changed or cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.
WhatsApp: 0325-7203332
Although we work with reliable courier services, occasional delays may occur during transportation.
If your order appears to be significantly delayed or the tracking status does not update, please contact our customer support team so we can assist you in checking the shipment status with the courier.
If you receive a package that appears to be damaged, please contact us as soon as possible and provide clear photographs or video of the package and product where required.
Any claim regarding a damaged or incorrect product will be handled according to our Return & Refund Policy.
If you have any questions about shipping, delivery or your order, please contact our customer support team.
Website: iCase.com.pk
Email: admin@icase.com.pk
WhatsApp: 0325-7203332
iCase.com.pk
Phone Cases & Mobile Accessories
